Terms and Conditions

Trust and mutual respect is the foundation to a relationship between a patient and healthcare professional. The following terms and conditions at DentArtWork Dental Care ensure patients are aware of the clinical and financial implications that ensure we deliver exceptional dentistry in a relaxed environment.

1. Please arrive 10 minutes before your first consultation with the dentist. This is to fill in paperwork. Late arrival will mean less time with the dentist. Treatment on the first visit is not guaranteed.

2. To secure your first appointment, the new patient consultation charge of £75 is paid in advance. If you are unable to attend the practice before your appointment, we accept an online bank transfer or payment over the phone.

3. One week before your dental appointment, we contact you either by email/phone to remind you of your appointment. It is imperative you complete your personal details at your first appointment correctly. We cannot be responsible if the details you provide us with are incorrect. If you wish to rearrange your appointment, contact us as soon as possible.

4. For cancellation of your dental appointment without charge please refer to the table below:

Appointments up to two hours

2 full working days

Appointments 2 – 3.5 hours

3 full working days

Appointments more than 3.5 hours

Five full working days

If the appointment can be filled at short notice or there is a genuine illness, no charge will apply. We reserve the right to ask for a medical report to support your claim. If no medical report is available or if there are two or more cancellation in a calendar year, we reserve the right to charge for lost time. To secure long appointments, we request payment of treatment in advance.

5. Appointments not kept or cancelled without full notice are chargeable at the hourly rate of £150 per hour. If you arrive late, we may not be able to see you and we may have to rearrange the appointment. Failure to contact us/attend your appointment, Dr George will review whether no further appointments will be offered.

6. Unless patients attend regularly, there may not be the capacity to be seen in the future. If you are an irregular attender, there may be a further charge prior to being seen.


7. If appointment time has been lost due to late attendance, the dentist reserves the right to reschedule the appointment. We do not wish to rush dental work and affect our other appointments.

8. Finally, please use our informative website as we have spent time making sure you have access to as much information about your dental health, so you can make an informed decision and we can help you maintain your smile.


Contact form

Why not send us your questions or queries right here from our website? Simply fill in the form on the right and click 'Submit'.